Shipping policy

SHIPPING POLICY

Processing and Delivery

Processing and delivery estimates vary by product, supplier, destination, and shipping method. The estimate displayed at checkout or on the product page applies to that item. Delivery dates are estimates and are not guaranteed.

Partner Fulfillment and Split Shipments

Phoenix Tech works with partner suppliers that may prepare and ship products directly to you. Orders containing products from different partners may arrive in separate packages and may include multiple tracking numbers.

Shipping Rates

Available shipping methods, destinations, and charges are displayed at checkout. Expedited or overnight shipping is available only when that option appears at checkout for every item in the order.

Order Tracking

When an item ships, we will email the available tracking information. Orders arriving in multiple packages may receive a separate tracking number for each package.

International Shipping

Available international destinations and shipping charges are displayed at checkout. Customs duties, import taxes, and carrier brokerage charges are not included unless checkout specifically states otherwise. These charges may be collected by local authorities or the carrier.

Address Changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be changed. We will try to update it before fulfillment begins, but changes cannot be guaranteed.

Lost, Damaged, or Incorrect Orders

If tracking shows delivered but you cannot locate the package, or an item arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number and photographs when applicable. We will review the issue and provide the available replacement, refund, or carrier-claim options.

Contact

For shipping assistance, email phoenixtechstores@gmail.com. Please include your order number and the email address used at checkout.