Refund policy
REFUND POLICY
Returns
We accept return requests within 30 days after delivery. Items must be unused, in the condition received, with their original tags and packaging, and accompanied by proof of purchase.
Requesting a Return
Email phoenixtechstores@gmail.com with your order number and the email address used at checkout. If the return is approved, we will provide a return authorization and the correct destination for that item.
Products may be fulfilled by different partner suppliers, so return destinations vary. Do not return an item before receiving written instructions. Unauthorized returns may not be accepted.
Return Shipping
If an item is damaged, defective, incorrect, or materially different from its description, we will provide a prepaid return label when a return is required.
For other approved returns, the customer is responsible for return shipping. We will disclose the destination and any applicable cost before the item is shipped.
Damaged, Defective, or Incorrect Items
Contact us as soon as possible with your order number and photographs when applicable. We will review the issue and provide the available replacement, refund, or carrier-claim options.
Exceptions
Gift cards, personalized products, personal-care products, hazardous materials, and items clearly marked “Final Sale” before purchase are not eligible for change-of-mind returns. This does not limit remedies for damaged, defective, incorrect, or misdescribed items.
Cancellations and Address Changes
Contact us immediately to request a cancellation or address change. We cannot guarantee changes after fulfillment begins.
Refunds
We will notify you after an approved return is received and inspected. Approved refunds cover the item price and applicable tax.
Original shipping charges are non-refundable unless required by law or the item was damaged, defective, incorrect, or misdescribed. We do not charge a restocking fee.
Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, email phoenixtechstores@gmail.com.
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