How does shipping work?
Phoenix Tech works with established suppliers that ship eligible products directly to you. Processing and delivery times can vary by product and destination. Tracking is provided when available.
Will products in the same order arrive together?
Products may ship from different supplier locations, so an order can arrive in more than one package.
How can I track my order?
When tracking becomes available, it is sent to the email address used at checkout. You can also contact us with your order number.
Can I change or cancel an order?
Contact us as quickly as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after an order has entered processing.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution.
How do returns work?
Return eligibility and instructions are described in our Refund Policy. Please contact us before sending anything back because return destinations can vary by supplier.
Is checkout secure?
Yes. Phoenix Tech uses Shopify’s secure checkout system and supported payment providers.
How can I contact Phoenix Tech?
Use the Contact page on our website and include your order number when asking about an existing purchase.